How to make a credit request

How to make a credit request…

We strive to always deliver goods that live up to your expectations as well as our high quality standards.

If you do need to claim a replacement or a refund, please send a credit request form here.

Fill out the form with the information required and send it. We will handle all incoming credit request forms within short time. 

To fill out the form you must be logged in.

Go directly to the shop, login and find the form in the bottom of the page under Shortcuts. 

Do you have any questions?

For United Kingdom requirements please contact Christian from Nordlife Ltd on 07579023486 or send him an email

Read more about UK billing and the new structure here.

If you are from another English speaking country, call or write to the B GREEN office immediately. We are ready to help you. Contact us on +45 86 28 36 07 or if you need a login or need help.



View our recent catalog here and make your classic pots sparkle this spring.

If you are a private customer, find B GREEN products at your local store. Search for a retailer to find one nearby.



With thanks and our good wishes!

The B GREEN Team


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Frost proof pots

Frost proof pots

B GREEN’s outdoor pots are frost-proof

To ensure the guarantee on your pots, we have compiled a list of advice to help you protect them from the cold.

Our frost-proof guarantee means that your pots should not be damaged by frost.  They are made of clay which is a natural material, but for them to cope with frost they require a little bit of help from you.

We therefore recommend that you adhere to the following advice

  • The hole in the base of the pot should be kept clear and not be covered or closed.
  • Excess water needs to be able to drain from the pot. To help this process, fill 1/3 of it with leca-balls or something similar eg. small stones.  If water remains in the pot it can, when frozen, cause it to fracture or break.
  • In winter, pots should be raised rather than placed directly on the ground or grass – it is a good idea to use pot feet to do this. These feet provide the correct clearance of 1 -2cm that allows water to drain from the pot.  You can find our range of LION FEET and IRON STANDS in the *webshop here.
  • If you normally use a saucer then this should be removed in winter, otherwise water will collect in it, causing the pot to break.
  • Try to avoid moving or hitting the pot during winter.
  • Finally – be careful not to water plants if frost is forecast.

*To use the webshop you need to be a retailer and have a login. Get your login – apply now.

Frost proof pots